Refund policy

Refund & Return Policy

Return Eligibility

At RXBAR we accept returns on the vast majority of items purchased directly through giftwyn.shop, provided the request is opened within the 30 day window that begins on the delivery date. To qualify, the product must be unused, undamaged by the customer, and returned with every tag, accessory, and piece of original packaging still attached. Purchases made through third-party resellers fall outside this policy and should be handled by the original seller.

Return Window (30 Days)

At RXBAR, returns must be requested within 30 day of the delivery date shown on your tracking information. This applies to the entire order, so partial returns of a multi-item purchase are still bound by the same single deadline. If exceptional circumstances prevented a timely request, contact support@giftwyn.shop and we will review your situation individually.

Condition of Returned Items

The condition standard at RXBAR is simple: the product should look and function as though it were never used. Retain the tags and seals, avoid removing protective wrapping unless necessary, and repack the item in its original materials before shipping. Returns that do not meet this bar may be sent back to you or credited at a reduced amount.

How to Start a Return

Getting a return underway takes only a few minutes. Submit your order number and reason to support@giftwyn.shop, wait for our confirmation and the return label we issue, then ship the item in its original packaging. We suggest using the tracking number on the label so both you and RXBAR can follow the shipment.

Refund Method & Timing

The refund amount is returned to your original payment method and processed within 5-10 business days of your return being approved. We cannot issue cash refunds or transfer funds to a third-party account, as all credits follow the path of the original transaction. Once released, the speed at which the money lands is governed by your bank.

Non-Returnable Items

For health, safety, and practicality reasons, RXBAR classifies certain goods as non-returnable. Custom-made orders, clearance and final-sale items, gift cards, and opened hygiene products fall into this group and are not eligible for refund or exchange. If you have questions about whether a particular item qualifies, ask us before purchasing.

Damaged, Defective, or Wrong Items

Should your package contain a defective product or an item you did not order, notify our support team promptly and include supporting photos. We will either send the correct product right away or refund you in full, whichever you prefer, and we handle all associated shipping costs. Resolving fulfillment errors is one of our highest priorities.

Exchanges

Our exchange option exists for when you love the product but need a different version of it. Contact us within the return window, ship back the untouched original, and we will send the replacement you request as soon as the return is verified. Price differences are reconciled to your original card, and there is never a shipping fee on the exchange.

Return Shipping Costs

Return shipping is on us. Once your return is approved, we generate and send a prepaid label so the merchant — not the customer — bears the cost of getting the item back. Combined with the free shipping applied to your original order, this ensures the return process carries no hidden fees.

Domestic Orders Only

Our operations are focused entirely on the U.S. market, with pricing in USD and shipping limited to United States addresses. As a result, there are no international returns to administer — every return travels domestically to our facility. Any inquiry about service outside the country can be sent to support@giftwyn.shop, though we cannot currently accommodate overseas orders.

Order Cancellations

To cancel, act before your order ships. We process most orders within 1-2 business days, so reaching us early maximizes the chance of catching yours in time. When a cancellation succeeds, the full purchase price is refunded to your original payment source; when it doesn't, you retain the right to return the item within 30 day of delivery.

Contact Us

Customer satisfaction is central to what we do, so please don't hesitate to get in touch. We welcome your feedback and questions and will respond as soon as we're able.