FAQ
Frequently Asked Questions
How long does shipping take?
After you check out, our team packs your order over the next 1-2 business days. Carriers then take 4-6 business days to finish delivery within the United States. You will never pay for shipping, and tracking is included with every purchase.
Do you offer free shipping?
We keep it simple: free shipping, always, on everything. No hidden handling fees and no spending requirement, so just place your order and we cover delivery.
How do I track my order?
Tracking is automatic: when your order leaves our warehouse, a confirmation email with tracking details is on its way to you. If you cannot find it, check your spam folder or contact support@giftwyn.shop.
What is your return policy?
Returns are hassle-free within 30 days. Whether you would like your money back or a different size or style, we have you covered, and refunds are completed in 5-10 business days after inspection.
How do I start a return or exchange?
Returns and exchanges start with a quick email to support@giftwyn.shop. Our staff reviews your request, and eligible refunds are returned to your original payment method within 5-10 business days.
When will I receive my refund?
Your refund is typically completed within 5-10 business days following inspection of the returned goods. If more than that passes without a credit, contact support@giftwyn.shop and we will investigate.
Which payment methods do you accept?
RXBAR takes credit and debit cards from Visa, Mastercard, Amex, and more. All amounts are shown and charged in US dollars for a straightforward checkout.
Can I cancel or change my order?
If you spot a mistake, let us know immediately at support@giftwyn.shop. Orders move into processing within 1-2 business days, so the sooner you reach out, the more likely we can help.
Do you ship internationally?
Right now our shipping is limited to the United States. Orders are billed in USD and sent at no cost to addresses nationwide.
What should I do if my item arrives damaged or defective?
If your order shows up defective or broken, let us know as soon as you can. Send a few photos to support@giftwyn.shop and our team will make it right with a replacement or a refund within 5-10 business days.
How do I contact customer support?
Need assistance? Our support hours are 9:00 AM to 5:00 PM, Monday through Friday.
What are your customer service hours?
We help customers between 9:00 AM and 5:00 PM, Monday to Friday. Outside those times you are welcome to leave a message and we will respond promptly on the next working day.
Do I need to create an account to place an order?
You are welcome to order without signing up. Guest checkout is available, so you can complete your purchase in just a few steps with no registration needed.
Which items cannot be returned?
Please keep in mind that custom orders, clearance purchases, gift cards, and opened personal-care items are not returnable. These exclusions help us maintain quality and safety standards.